Finalize transaction
CRM/BSS retains request ID and applied-service outcome.
Reconcile subscriber-record revisions, contracts and service changes between CRM/BSS/OSS and the evidence repository.
Tariff or subscriber-detail changes need the exact request, consent and record revision that was applied.
TELCO-SYN-001| Element | Illustrative scope |
|---|---|
| Decision makers / users | Customer operations, subscriber operations, legal, security and IT |
| Source system | CRM / BSS / OSS |
| Revision | Retain subscriber revisions per transaction rather than overwrite all changes. |
| Record relationship | Change records and closed log windows retain separate transaction IDs. |
CRM/BSS retains request ID and applied-service outcome.
Link contracts, consent and relevant OSS transaction IDs.
Retain window, time zone, sequence and count before intake.
Select authorized records and reconcile receipt.
| Recipient | Artifact |
|---|---|
| Source system | Intake receipts, source/revision-to-archiveId/jobId mappings and per-item errors. |
| Package recipient | Contract/change set and related log batches with source mapping. |
| Record owner / operations | Completed/outstanding inventory, applied decisions and report references; no automatic legal conclusion. |
Separate customer-care, SOC and export approvals; minimize identity data.
Choose storage and deployment by data classification, measured traffic and operator control; no prescribed legal retention period.
The owner must approve the retention authority and trigger for this record class: A registration/service change confirmed by CRM/BSS/OSS.
Synthetic text files exercise inventory and hashing; they are not signed contracts, real records or ERS/XMLERS.
Download synthetic dossier| Test | Expected outcome |
|---|---|
| Intact | File inventory, size and SHA-256 match the manifest. |
| Missing / changed bytes | The verifier rejects the package without claiming inventory success. |
| Sector business case | A missing log sequence range differs from a duplicate batch. |
Test two service-change revisions, a gapped log batch and cross-tenant access.
Prepare a sector-specific request| Control point | Requirement |
|---|---|
| Source event | A registration/service change confirmed by CRM/BSS/OSS. |
| Revision / decision | Retain subscriber revisions per transaction rather than overwrite all changes. |
| Test and expected result | Wrong subscriber/transaction mapping is rejected; support access does not grant bulk export. |
Sample inventory/hashing checks bytes only. Authorization, decision and state cases must run in the provisioned test environment before business acceptance.
| Information | Value / decision |
|---|---|
| Record | TELCO-SYN-001 |
| Source system | CRM / BSS / OSS |
| Revision relationship | Change records and closed log windows retain separate transaction IDs. |
| Recipient and output | Contract/change set and related log batches with source mapping. |
| Rights and authority | Separate customer-care, SOC and export approvals; minimize identity data. |
| Required rejection test | A missing log sequence range differs from a duplicate batch. |
Sector information is source business metadata, not automatically new REST fields. Agree field mapping and ownership before a PoC.