Service availability
Availability measurement, maintenance and interruption handling under the service agreement.
Document status and scope
Reference draft for agreeing service conditions. No confirmed approver or effective date is available. The procedure below requires project review and approval before application.
| Property | Value |
|---|---|
| Document ID | LTANS-SERVICE-AVAILABILITY |
| Content revision | 0.2 · DRAFT |
| Topic | Component availability measurement |
| Editorial date | 15/10/2026 |
| Effect | Not confirmed |
Responsibilities and decisions
Service owner and customer agree probes, windows, maintenance, exclusions and measurement sources.
Application procedure
Separate API intake, queues, evidence completion and TSA/storage dependencies; reconcile periodic reports.
Exceptions and controls
Responsive APIs do not prove timely evidence completion; classify dependency failures separately.
Records and release conditions
Approved metric appendix, measurements, maintenance windows and breach reconciliation.
Formal release must record owner, approver, scope and effective date; preserve revisions and approval evidence. Confirm contacts through info@mobile-id.vn. Do not include secrets or sensitive records in discovery email.